Refund policy

RETURN, EXCHANGE & REFUND POLICY

At SHRISH, we carefully inspect and package every order before shipment. If you would like to return or exchange an eligible product, please review the following policy carefully.

1. RETURN REQUEST — 2-DAY NOTIFICATION

All return requests must be submitted to SHRISH within 2 days (48 hours) of confirmed delivery.

Return requests submitted after the 2-day notification period will generally not be accepted, except where otherwise required by applicable law.

To be eligible for a return, the item must:

  • Be unused, unworn, unwashed, and unaltered

  • Be in its original condition

  • Have all original tags attached

  • Be returned with its original packaging, accessories, and components

  • Show no signs of wear, perfume, makeup, stains, damage, alteration, or use

Please do not ship a return independently. An approved return must follow the return instructions provided by SHRISH.

2. RETURN SHIPPING LABEL

Once an eligible return request is approved, SHRISH will generate and provide the return shipping label.

The cost of the return shipping label will be deducted from the customer's refund.

Customers should use the return label provided by SHRISH and follow the return instructions supplied with the approval.

3. ORDERS THAT RECEIVED FREE SHIPPING

If the original order qualified for Free Shipping, both of the following will be deducted from the refund:

  • The actual/original shipping cost incurred to ship the order to the customer; and

  • The cost of the return shipping label.

These shipping costs are separate from any applicable restocking fee.

4. 6% RESTOCKING FEE FOR REFUNDS

Approved returns requested for a refund are subject to a 6% restocking fee.

The 6% restocking fee will be deducted from the refundable merchandise value.

Therefore, depending on the order, the final refund may reflect deductions for:

  • 6% restocking fee

  • Return shipping label cost

  • Original shipping cost, if the order originally received free shipping

  • Any other non-refundable charges disclosed at the time of purchase, where permitted by law

Any mandatory consumer rights under applicable law will continue to apply.

5. EXCHANGE POLICY

Eligible products may be requested for exchange within 2 days (48 hours) of delivery.

For an approved exchange:

  • No 6% restocking fee will be charged.

  • The applicable shipping costs associated with returning the original item will be deducted or collected from the customer.

  • Additional shipping charges for sending the replacement item may apply and will be communicated before the exchange is processed.

All exchange items must satisfy the same unused, unworn, unwashed, unaltered, original-condition requirements applicable to returns.

Exchanges are subject to product availability.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Any product received damaged, defective, or incorrect must be reported within 2 days (48 hours) of delivery.

Unboxing Video Required

Customers must record an uninterrupted unboxing video showing:

  • The unopened shipping package

  • Shipping label/package condition

  • Opening of the package

  • Product as it is removed from the package

  • The damaged, defective, missing, or incorrect item

The unboxing video, photographs, and order number must be submitted when reporting the issue.

This documentation helps us verify whether damage or discrepancies occurred before or during shipment.

Claims remain subject to any rights and remedies that cannot legally be restricted under applicable consumer-protection law.

7. DAMAGED ITEM RETURN & REPLACEMENT

Once a damaged, defective, or incorrect-item claim has been reviewed and approved:

  • SHRISH will provide the appropriate return shipping label.

  • The customer must return the affected product according to the provided instructions.

  • No return-label deduction or 6% restocking fee will be charged for a verified damaged, defective, or incorrect item.

  • Once the return is received and verified, SHRISH will arrange an exchange/replacement up to the same order value.

Where the exact item is unavailable, SHRISH may offer an alternative product of equivalent order value or another remedy as required or agreed upon.

8. NON-RETURNABLE ITEMS

Unless the product arrives damaged, defective, or incorrect, the following items may not be eligible for return or exchange:

  • Customized products

  • Personalized products

  • Made-to-order products

  • Altered or stitched clothing

  • Sarees with customer-requested alterations, fall/pico, or customization

  • Personalized gifts and bulk/return-gift orders

  • Products specifically identified as Final Sale

  • Used, worn, washed, damaged, or altered products

  • Products without original tags, packaging, accessories, or components

9. JEWELRY RETURNS

Jewelry must be returned completely unworn and in its original packaging.

Jewelry showing signs of wear, scratches, missing stones, broken components, perfume, cosmetics, alteration, or other customer-caused damage will not qualify for a standard return or exchange.

For jewelry sets, all pieces included in the original set must be returned together.

10. SAREES & CLOTHING

Sarees and clothing must be unused, unworn, unwashed, unaltered, and returned with all original tags and packaging.

Minor differences in color resulting from photography, lighting, screen settings, or device displays are not necessarily considered defects.

Handloom, handmade, embroidered, printed, or artisan-made products may contain minor variations in weave, pattern, embroidery, texture, color, or finish. These natural characteristics are not necessarily defects.

11. RETURN INSPECTION

All returned merchandise will be inspected after receipt.

SHRISH reserves the right, where permitted by law, to decline or adjust a refund or exchange if the returned item:

  • Has been worn or used

  • Has been washed

  • Has been altered

  • Has been damaged after delivery

  • Is missing tags or packaging

  • Is missing accessories or components

  • Is otherwise materially different from the condition in which it was originally shipped

12. REFUND PROCESSING

After the returned merchandise has been received, inspected, and approved, the applicable refund will be processed to the original payment method.

The refund amount will reflect all applicable deductions described in this policy.

After SHRISH processes the refund, banks and payment providers may require additional business days for the funds to appear in the customer's account.

13. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return, exchange, or report a damaged product, contact SHRISH within 2 days of delivery using the contact information provided on ShrishOnline.com.

Please include:

  • Order number

  • Product name

  • Reason for return or exchange

  • Photographs, where applicable

  • Unboxing video for damaged, defective, missing, or incorrect-item claims

Please wait for approval and return instructions before shipping the product.

14. INTERNATIONAL RETURNS

International customers must contact SHRISH before returning any product.

For standard international returns or exchanges, applicable shipping, courier, customs, or other return-related charges may be the customer's responsibility.

Verified damaged, defective, or incorrect orders will be handled according to the damaged-product provisions above and applicable law.

15. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

CONTACT US

For return, exchange, refund, or damaged-product inquiries, please contact us through the contact information provided on ShrishOnline.com.

SHRISH
Operated by Layam LLC
667 New Dover Rd, Edison NJ 08820, New Jersey, USA

Website: ShrishOnline.com

© 2026 SHRISH / Layam Trading Private Limited. All rights reserved.