Shipping policy

SHIPPING POLICY

Thank you for shopping with SHRISH. We are committed to processing and delivering your orders safely and efficiently.

Order Processing

Orders are generally processed within 2–5 business days after payment confirmation.

Processing times may be longer for:

  • Customized or made-to-order products

  • Personalized gifts

  • Special-order jewelry

  • Products requiring alterations or finishing

  • Large or bulk orders

  • Orders placed during festivals, holidays, promotions, or high-volume periods

If an item requires additional processing time, we will make reasonable efforts to provide the relevant information on the product page or communicate it to you.

Shipping Rates

Shipping charges, when applicable, are calculated based on factors such as the delivery destination, order value, package size, weight, and shipping method.

The applicable shipping charge will be displayed at checkout before payment.

From time to time, SHRISH Online may offer free or discounted shipping as part of a promotion. Any minimum purchase requirement or other conditions will be displayed with the applicable offer.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Estimated delivery times shown during checkout begin after the order has been processed and handed over to the shipping carrier.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, customs processing, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, customers will receive shipping confirmation and tracking information after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

International Shipping

SHRISH Online may ship to selected international destinations.

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT/GST or other local taxes

  • Brokerage or clearance charges

  • Customs inspections

Unless specifically stated during checkout that these charges are included, any customs duties, import taxes, or other destination-country charges are the responsibility of the customer.

Customs processing may also delay delivery.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an address error after placing an order, contact us as soon as possible. We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost, Delayed, or Missing Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If tracking shows an unusual delay or you believe your package has been lost, please contact us so that we can assist with reviewing the shipment and, where appropriate, initiating an inquiry with the carrier.

A shipping delay does not automatically mean that a package is lost.

Packages Marked Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location.

  • Check with household members, neighbors, reception desks, or building management where applicable.

  • Verify the shipping address on your order.

  • Contact the shipping carrier using your tracking number.

You may also contact SHRISH Online for assistance.

Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging before opening it whenever possible.

If the product itself is damaged, contact us promptly and provide your order number along with clear photographs or videos of the product and packaging.

Claims for damaged or incorrect products are handled according to our Refund & Return Policy.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Holiday and Festival Delays

During major festivals, holiday seasons, promotional events, or periods of unusually high order volume, processing and shipping may take longer than usual.

We appreciate your understanding during these periods.

Contact Us

For questions regarding shipping or the status of your order, please contact us using the contact information provided on ShrishOnline.com.

Please include your order number when contacting us regarding an existing order.

Website: ShrishOnline.com

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